Description

Headquarters: San Francisco, CA
URL: https://zapier.com/jobs/support-engineer-winter-2016/

Hi there!

We're looking for someone who loves helping people, solving tricky technical challenges, and developing internal tools to join us as our second dedicated support engineer. If you love interacting with people on a daily basis to help them optimize their work just as much as you love diving deep into code to build features and squash bugs, please read on!

We know applying for and taking on a new a job at any company requires a leap of faith, and we want you to feel both comfortable and excited about applying at Zapier. To share a bit more about how we do things and what our values are, here are some resources that give you an inside look at Zapier. We hope you'll take that leap of faith and apply!


Even though this job description may make it seem like we're looking for a specific candidate, each role inevitably ends up tailored to the person. We're always looking for great people. Regardless of how well you feel you fit the description, we encourage you to apply if you care deeply about building products that simplify the lives of millions of people through automation.

About You

You love helping people. You have empathy for other people and can easily put yourself in their shoes. You recognize that people have different skill sets and that everyone makes mistakes and needs help sometimes. You enjoy directly interacting with people who need assistance and do so in way that leaves them smiling afterwards. You don't take things personally and are good at de-escalating situations when people are frustrated. You are good at explaining technical issues to people who don't have the same technical aptitude you do.

You love figuring things out. You enjoy being presented with situations that don't have an immediately obvious answer and relish finding the solution. You are excited, not intimidated, by problems you don't know the answer to. You love applying the things you have learned to unfamiliar situations in order to see the deeper patterns that connect seemingly disparate issues.

You love code and APIs. You are proficient at reading and writing code and genuinely enjoy making and maintaining software. You’ve worked with many APIs and have a fundamental understanding of how they work. You have a solid intuition for what could be causing an API to respond to a request with an error, and you know the little tricks you can employ to get misbehaving requests back on track. You're comfortable working with code and logs to diagnose, fix, and safeguard against API issues.

You love building tools. You are excited by the opportunity to build internal tools such as chrome extensions, CLIs, and web apps that make you and your teammates more effective and efficient. You enjoy iterating based on constructive feedback from your co-workers to make everyone's tools awesome.

You love doing things efficiently. You are constantly looking for ways to use computers to become more efficient. You get excited about saving clicks, keystrokes, and brain cycles with tools like Alfred and Text Expander.

You love learning. You recognize that engineering is always changing and there will always be more to learn, and that is part of why you enjoy it so much. You think experimenting with new tech is fun.

You love variety. You would enjoy a multifaceted role that interacts with a wide variety of people, topics, and issues. The idea of seeing something new and different every day is invigorating. You are able to learn and act quickly to keep up with rapidly changing and sometimes unfamiliar situations. You can balance a variety of projects and responsibilities without getting overwhelmed.

You love communicating through writing. You have a very strong command of written English and enjoy communicating extensively through writing. Your writing is concise but effective.

You love being part of a team. You enjoy working with other people and contributing to something bigger than yourself. You are committed to building others up. You make everyone around you better.

About Zapier

For the past five years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have more impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy, less management, and more getting things done.

We believe that great customer service makes great products. Everyone does support at Zapier (https://zapier.com/learn/ultimate-guide-to-customer-support/everyone-on-support/) because when everyone does support, everyone puts the customer at the center of their role.

We believe that degrees and credentials don't say everything. What you love doing and what you are good at are way more important than the credentials you have.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct (https://zapier.com/jobs/zapier-code-of-conduct/).

Things You'll Do

Zapier is a startup and this is a hybrid role, so you'll be involved in a variety of projects around the company. That said, here are some of the things you'll get to focus on as a Support Engineer here:


The Whole Package

Location: Planet Earth

If you want to work remote, that's cool. If you want to work near others, that's cool too. We have team members all around the world in places like the USA, Canada, England, Spain, Portugal, India, Thailand, Australia, New Zealand, and more.

Compensation:


Pick your own equipment. We'll set you up with whatever laptop and monitor combo you want plus any software you need. 

Unlimited vacation policy (plus we insist you take at least 2 weeks off each year -- this isn't a vague policy where unlimited vacation means no vacation). 

Work with awesome companies from around the globe. We partner with the best software makers in the world, and you'll constantly get to interact with people from these great companies: https://zapier.com/zapbook/apps.

How to Apply

Applying is fairly straightforward but a bit unique. Creativity is highly encouraged! To kick off the hiring process, we ask a few questions that would normally get asked at the start of an interview. This speeds up the process by letting us get to know you better right from the start. Make sure to answer each question and include all requested resources in order for your application to be considered. And don't forget to have some fun with it! :)

Complete this form with answers to the below questions: https://zapier.wufoo.com/forms/support-engineering-application-at-zapier/.

  1. Tell us why you are a good fit for this role.
  2. A user hits an edge case where we’re not parsing their RSS feed correctly.  We can't fix it because fixing it would adversely affect most other users. Write an email reply to that user.
  3. Tell us about the most difficult API/library/software bug you've tackled. We love real life stories.
  4. Send us a link to an app's API docs that you think are well done, and explain why you think they are good.
  5. Send us a link or an attachment to some documentation you wrote and maintained.
  6. Include links to your portfolio, GitHub profile or provide us with 500+ LOC. We're hoping to see some code you wrote in the past.
  7. How did you hear about Zapier?

You also have the opportunity to anonymously share some demographic information about yourself here: https://zapier.wufoo.com/forms/zv5nyxr0ho7nxi/def/Field208=Engineering. Answering this additional survey is not required has no impact on your application -- the two aren't linked in any way. That said, this demographic survey helps us track our progress toward building a team that represents the users at Zapier and the broader world population, and we really appreciate you filling it out!

Finally, wait for us to reply. We reply to everyone, even if we're not a good fit.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, religion, national origin, sex, physical or mental disability, or age. Our code of conduct (https://zapier.com/jobs/zapier-code-of-conduct/) is a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

To apply: Fill out this form: https://zapier.wufoo.com/forms/support-engineering-application-at-zapier/


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